Terms and Conditions
Table of contents:
Article 1 - Definitions
Article 2 - Identity of Best Online Shop
Article 3 - Applicability
Article 4 - The offer
Article 5 - The Agreement
Article 6 - Right of withdrawal
Article 7 - Obligations of the consumer during the cooling-off period
Article 8 - Exercise of the right of withdrawal by the consumer and costs
of them
Article 9 - Obligations of Best Online Shop in case of withdrawal
Article 10 - Exclusion of the right of withdrawal
Article 11 - The price
Article 12 - Compliance and additional warranty
Article 13 - Delivery and execution
Article 14 - Duration transactions: duration, termination and extension
Article 15 - Payment
Article 16 - Complaints procedure
Article 17 - Disputes
Article 18 - Additional or deviating provisions
Article 1 - Definitions
In these terms and conditions the following terms shall have the following meanings:
1. Supplementary agreement: an agreement whereby the consumer
acquires products, digital content and/or services in connection with a
distance contract and these matters, digital content and/or services
provided by Best Online Shop or by a third party on the basis of a
agreement between that third party and Best Online Shop:
2. Reflection period: the period within which the consumer can make use of
of his right of withdrawal;
3. Consumer: the natural person who does not act for purposes that
related to his trade, business, craft or
professional activity;
4. Day: calendar day;
5. Digital content: data produced in digital form and
to be delivered;
6. Duration agreement: an agreement that aims at regular
delivery of goods, services and/or digital content during a
certain period;
7. Durable medium: any instrument – including
e-mail – which enables the consumer or entrepreneur to obtain information
which is addressed to him personally, to store in a manner that
future consultation or use for a period that is
tailored to the purpose for which the information is intended, and which
unaltered reproduction of the stored information possible
makes;
8. Right of withdrawal: the possibility for the consumer to withdraw from the contract within the
cooling-off period to waive the distance contract;
9. Distance contract: an agreement concluded between Best Online Shop and the
consumer is concluded in the context of an organized
system for the distance selling of products, digital content and/or
services, whereby up to and including the conclusion of the agreement, exclusively
or one or more techniques are used for
remote communication;
10. Model withdrawal form: the model withdrawal form provided in Appendix I of these terms and conditions.
included European model withdrawal form;
● Best Online Shop: the legal entity as further defined in Article 2, which
products, (access to) digital content and/or services remotely
offers consumers as set out in these general terms and conditions
conditions;
1. Distance communication technology: means that can be
used to conclude an agreement, without the consumer
and entrepreneur need to be in the same room at the same time
gathered together;
Article 2 – Identity of Best Online Shop
Entrepreneur name: Best Online Shop
Business address: Manitobaplein 27 7671GK Vriezenveen
Email address: info@bestonlineshop.nl
Chamber of Commerce number: 92704212
VAT identification number; NL004972408B30
Article 3 – Applicability
1. These general terms and conditions apply to every offer from
Best Online Shop and any distance contract concluded between
entrepreneur and consumer.Lorem I
2. Before the distance contract is concluded, the text
of these general terms and conditions available to the consumer
If this is not reasonably possible, Best Online Shop will, before the
distance contract is concluded, indicate how the
General terms and conditions at Best Online Shop can be viewed and that they are available upon request
be sent to the consumer as soon as possible free of charge.
3. If the distance contract is concluded electronically,
deviation from the previous paragraph and before the distance contract
is closed, the text of these general terms and conditions along
be made available to the consumer electronically
in such a way that it can be easily accessed by the consumer
can be stored on a durable medium.
If this is not reasonably possible, before the agreement is concluded
distance is closed, it is indicated where the general
conditions can be consulted electronically and
that they are provided electronically or by email at the consumer's request
will be sent free of charge by other means.
4. In the event that, in addition to these general terms and conditions,
specific product or service conditions apply, it is
second and third paragraphs apply accordingly and the
consumer must always contact the seller in the event of conflicting conditions
invoke the applicable provision which is most favourable to him
is.
Article 4 – The offer
1. If an offer has a limited period of validity or is subject to
If conditions are met, this will be explicitly stated in the offer.
2. The offer contains a complete and accurate description of the
products, digital content and/or services offered. The description
is sufficiently detailed to allow a proper assessment of the offer
by making it possible for the consumer. If Best Online Shop uses
images, these are a true representation of the products, services and/or digital content offered. Obvious mistakes or obvious errors in the offer do not bind Best Online Shop.
3. Each offer contains such information that it is clear to the consumer
is what the rights and obligations are that are attached to the acceptance of
the offer are connected.
Article 5 – The agreement
1. Subject to the provisions of paragraph 4, the agreement shall come into effect
status at the time of acceptance by the consumer of the
offer and compliance with the conditions set therein.
2. If the consumer has received the offer electronically,
accepted, Best Online Shop will immediately confirm the order electronically
receipt of acceptance of the offer. As long as the receipt
If this acceptance has not been confirmed by Best Online Shop, the consumer may
terminate the agreement. After receipt of this confirmation, it is no longer possible for the consumer to terminate or cancel the agreement: the consumer can, however, make use of the right of withdrawal (Article 6).
3. If the agreement is concluded electronically, Best Online Shop will
appropriate technical and organizational measures to secure the electronic transfer of data and ensures a secure web environment. If the consumer can pay electronically, Best Online Shop will take appropriate security measures.
4. Best Online Shop may - within legal frameworks - inquire whether the
consumer can meet his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If Best Online Shop has good reasons not to enter into the contract based on this investigation, he is entitled to refuse an order or request with reasons or to attach special conditions to the execution.
5. Best Online Shop will at the latest upon delivery of the product, service or digital
content to the consumer the following information, in writing or on
in such a way that it is accessible to the consumer
can be stored in a manner that is durable and can be used on a data carrier,
send along:
1. the visiting address of the Best Online Shop branch where the
consumer can go to with complaints;
2. the conditions under which and the manner in which the consumer
can exercise the right of withdrawal, or a
clear notification regarding the exclusion of the
right of withdrawal;
3. the information about guarantees and existing after-sales service;
4. the price including all taxes of the product, service
or digital content; where applicable, the costs of
delivery; and the method of payment, delivery or performance of
the distance contract;
5. the requirements for terminating the agreement if the
agreement has a duration of more than one year or
is of indefinite duration;
6. if the consumer has a right of withdrawal, the
model withdrawal form.
6. In the case of a long-term transaction, the provision in the previous paragraph only applies
applicable to the first delivery.
Article 6 – Right of withdrawal
1. The consumer can enter into an agreement regarding the purchase
of a product during a reflection period of at least 14 (fourteen)
days without giving reasons. Best Online Shop may cancel the
ask the consumer for the reason for cancellation, but do not provide this
require him/her to state his/her reason(s).
2. The cooling-off period referred to in paragraph 1 commences on the day after the
consumer, or a third party designated by the consumer in advance, who
other than the carrier, has received the product, or:
1. if the consumer orders multiple products in the same order
has ordered: the day on which the consumer, or a party ordered by him
designated third party, has received the last product. Best Online Shop
may, provided that the consumer is informed of this prior to the
ordering process has been clearly informed, a
order of multiple products with different
refuse delivery time.
2. if the delivery of a product consists of several
shipments or parts: the day on which the consumer, or a
third party designated by him, the last shipment or the last
has received part;
3. in the case of agreements for regular delivery of products
during a certain period: the day on which the consumer,
or a third party designated by him, has the first product
received.
For services and digital content not supplied on a tangible medium:
1. The consumer can enter into a service agreement and an agreement
for the supply of digital content which is not provided on a tangible medium
delivered for at least 14 days without giving any reason
dissolve. Best Online Shop may ask the consumer for the reason of
revocation, but does not oblige him to state his reason(s).
2. The cooling-off period referred to in paragraph 3 commences on the day following the
conclusion of the agreement.
Extended reflection period for products, services and digital content that are not on
a material carrier has been supplied if no information was given about the right of withdrawal:
1. If Best Online Shop provides the consumer with the legally required information about the
right of withdrawal or the model withdrawal form
provided, the cooling-off period expires twelve months after the end of the
original, in accordance with the previous paragraphs of this Article
fixed cooling-off period.
2. If Best Online Shop provides the information referred to in the previous paragraph to the
consumer has provided within twelve months after the
effective date of the original cooling-off period, the
reflection period 14 days after the day on which the consumer received that information
has received.
Article 7 – Obligations of the consumer during the cooling-off period
1. During the cooling-off period, the consumer will handle the product with care
product and the packaging. He will only unpack the product or
use to the extent necessary to determine the nature, characteristics and
to determine the functioning of the product. The starting point here is that
the consumer may only handle and inspect the product as
he would be allowed to do that in a store.
2. The consumer is only liable for any decrease in value of the
product that is the result of a way of handling the product
which goes beyond what is permitted in paragraph 1.
3. The consumer is not liable for any decrease in value of the
product if Best Online Shop does not provide it before or at the time of concluding the agreement
all legally required information about the right of withdrawal
provided.
Article 8 – Exercise of the right of withdrawal by the consumer and
costs thereof
1. If the consumer exercises his right of withdrawal, he reports this
within the cooling-off period by means of the model form for
revocation or in another unambiguous manner to Best Online Shop.
2. As soon as possible, but within 14 days from the day following the
paragraph 1, the consumer returns the product, or
he hands this over to (an authorized representative of) Best Online Shop. This is not necessary as
Best Online Shop has offered to collect the product itself. The consumer
has in any case observed the return period if he
returns the product before the cooling-off period has expired.
3. The consumer returns the product with all supplied accessories,
if reasonably possible in original condition and packaging, and
in accordance with the reasonable and clear instructions provided by Best Online Shop.
4. The risk and burden of proof for the correct and timely exercise of the
The right of withdrawal lies with the consumer.
5. The consumer shall bear the direct costs of returning
the product. If Best Online Shop has not reported that the consumer has
must bear the costs or if Best Online Shop indicates that it will bear the costs itself,
the consumer does not have to bear the costs of return.
6. The consumer shall not bear any costs for the full or partial
supply of digital content not supplied on a tangible medium,
if:
1. he has not expressly agreed to the delivery thereof prior to delivery
agreed to commence compliance with the
agreement before the end of the cooling-off period;
2. he has not acknowledged that he loses his right of withdrawal upon
granting his consent; or
3. Best Online Shop has failed to comply with this consumer statement.
to confirm.
7. If the consumer exercises his right of withdrawal, all
additional agreements are automatically terminated.
Article 9 – Obligations of Best Online Shop in case of withdrawal
1. If Best Online Shop receives the notification of withdrawal from the consumer,
electronically possible, he will send this after receipt
notify us without delay of an acknowledgement of receipt.
2. Best Online Shop will reimburse all payments made by the consumer, including any
delivery costs charged by Best Online Shop for the
returned product, without delay but within 14 (fourteen) days
following the day on which the consumer notifies him of the withdrawal.
Unless Best Online Shop offers to collect the product itself, it may wait
with refund until he has received the product or until the
consumer demonstrates that he has returned the product, to
whichever time comes first.
3. Best Online Shop uses the same payment method for refunds that the
consumer has used, unless the consumer agrees otherwise
method. The refund is free of charge for the consumer.
4. If the consumer has opted for a more expensive method of
delivery than the cheapest standard delivery, Best Online Shop does not have to
additional costs for the more expensive method are not refundable.
Article 10 – Exclusion of the right of withdrawal
Best Online Shop may exclude the following products and services from the
right of withdrawal, but only if Best Online Shop clearly states this in the offer, at least
in good time before concluding the agreement, stated:
1. Products or services whose price is subject to
fluctuations in the financial market over which Best Online Shop has no influence
and which may occur within the withdrawal period;
2. Agreements concluded during a public auction. Under
a public auction is understood as a method of sale in which
products, digital content and/or services provided by Best Online Shop
offered to the consumer who is personally present or the
opportunity to be personally present at the auction, under
led by an auctioneer, and where the successful bidder
is obliged to purchase the products, digital content and/or services;
3. Service agreements, after full performance of the service, but
only if:
1. the performance has begun with express prior consent
consumer consent; and
2. the consumer has declared that he has exercised his right of withdrawal
loses as soon as Best Online Shop has fully executed the agreement;
4. Service agreements for the provision of
accommodation, if the agreement specifies a specific date or
period of implementation is provided for and other than for residential purposes,
freight transport, car rental services and catering;
5. Agreements relating to leisure activities, as in the
agreement a specific date or period of performance thereof
is provided;
6. Products manufactured according to consumer specifications, which
are not prefabricated and are manufactured on the basis of a
individual choice or decision of the consumer, or which is clearly
be intended for a specific person;
7. Products that spoil quickly or have a limited shelf life;
8. Sealed products which, for reasons of health protection or
hygiene are not suitable for return and the
seal has been broken after delivery;
9. Products which, by their nature, are irreversibly mixed after delivery
with other products;
10. Alcoholic beverages, the price of which has been agreed upon at the time of
conclusion of the agreement, but the delivery of which can only be
take place after 30 days, and the actual value of which depends
is subject to market fluctuations over which Best Online Shop has no influence
has;
11. Sealed audio, video recordings and computer software,
of which the seal has been broken after delivery;
12. Newspapers, periodicals or magazines, with the exception of
subscriptions to this;
13. The supply of digital content other than on a tangible medium,
but only if:
1. the performance has begun with express prior consent
consumer consent; and
2. the consumer has declared that he is happy with this
loses the right of withdrawal.
Article 11 – The price
1. During the period of validity stated in the offer, the
prices of the products and/or services offered have not been increased,
subject to price changes resulting from changes in
VAT rates.
2. Notwithstanding the previous paragraph, Best Online Shop may offer products or services
whose prices are subject to fluctuations in the financial
market and where Best Online Shop has no influence, with variable prices
offer. This bondage to fluctuations and the fact that
Any prices stated are indicative prices and will be included in the offer
mentioned.
3. Price increases within 3 months after the conclusion of the
agreements are only permitted if they are the result of
legal regulations or provisions.
4. Price increases from 3 months after the conclusion of the
agreements are only permitted if Best Online Shop has stipulated this
and:
1. these are the result of statutory regulations or provisions; or
2. the consumer has the authority to cancel the agreement
say with effect from the day on which the price increase takes effect.
5. The prices stated in the offer of products or services are
including VAT.
Article 12 – Compliance with the agreement and additional warranty
1. Best Online Shop guarantees that the products and/or services comply with
the agreement, the specifications stated in the offer, to the
reasonable requirements of soundness and/or usability and the
date of conclusion of the agreement existing
legal provisions and/or government regulations. If
agreed Best Online Shop also guarantees that the product
is suitable for other than normal use.
2. A product provided by Best Online Shop, its supplier, manufacturer or importer
additional warranty never limits the statutory rights and claims that
the consumer can, on the basis of the agreement with Best Online Shop,
claim if Best Online Shop has failed to fulfil its obligations
part of the agreement.
3. Additional warranty means any obligation of Best Online Shop,
its supplier, importer or producer in which it is supplied to the
grants the consumer certain rights or claims that go further
than what he is legally obliged to do in the event that he has failed to
the fulfillment of his part of the agreement.
Article 13 – Delivery and execution
1. Best Online Shop will take the greatest possible care when processing
receiving and executing orders for products
and when assessing applications for the provision of services.
2. The place of delivery is the address that the consumer provides to Best Online Shop.
has made known.
3. Taking into account what is stated in Article 4 of these general terms and conditions,
conditions stated, Best Online Shop will accept orders with
with due haste but no later than within 30 days, unless a
another delivery period has been agreed. If the delivery
is delayed, or if an order is not or only
can be partially executed, the consumer will receive this
at the latest 30 days after he placed the order. The
In that case, the consumer has the right to cancel the agreement without
costs to terminate and right to any compensation.
4. After dissolution in accordance with the previous paragraph, Best Online Shop will pay the amount that the
consumer has paid will be refunded without delay.
5. The risk of damage and/or loss of products rests with
Best Online Shop until the moment of delivery to the consumer or a prior
designated representative made known to Best Online Shop,
unless expressly agreed otherwise.
Article 14 – Duration transactions: duration, termination and extension
Cancellation:
1. The consumer can enter into an agreement that is for an indefinite period
entered into and which aims at the regular delivery of products or
services, cancel at any time, taking into account the agreed terms
termination rules and a notice period of no more than one month.
1. The consumer can enter into an agreement for a definite period
entered into and which aims at the regular delivery of products or
services, cancel at any time at the end of the specified period
in compliance with the agreed termination rules and
a notice period of no more than one month.
2. The consumer may, in the agreements referred to in the previous paragraphs:
● cancel at any time and not be limited to cancellation on a
specific time or during a specific period;
● at least cancel in the same manner as these agreements by
have entered into with him;
● always cancel with the same notice period as Best Online Shop for itself
has stipulated.
Extension:
1. An agreement entered into for a fixed period of time and intended to
the regular delivery of products or services may not be tacitly
are extended or renewed for a specified period.
2. Notwithstanding the previous paragraph, an agreement which is for
a fixed term has been entered into will be tacitly extended for a
certain period of up to three months, if the consumer
extended agreement towards the end of the extension can
cancel with a notice period of no more than one month.
3. An agreement entered into for a fixed period of time and intended to
the regular delivery of products or services may only be
be tacitly extended for an indefinite period if the consumer
may cancel at any time with a notice period of no more than one
month.
Duration:
1. If an agreement has a duration of more than one year, the
consumer may terminate the agreement at any time after one year
notice period of no more than one month, unless the
reasonableness and fairness oppose termination before the end of the
postpone the agreed duration.
Article 15 – Payment
1. Unless otherwise specified in the agreement or additional
conditions, the amounts owed by the consumer must be
to be paid within 14 (fourteen) days after the commencement of the
cooling-off period, or in the absence of a cooling-off period within 14
(fourteen) days after the conclusion of the agreement. In the event of a
agreement to provide a service, this period commences
on the day after the consumer receives confirmation of the agreement
has received.
2. When selling products to consumers, the consumer may
general terms and conditions never oblige you to make an advance payment
of more than 50%. If advance payment has been agreed, the
consumer cannot assert any rights regarding the execution
of the relevant order or service(s), before the agreed
advance payment has been made.
3. The consumer has the duty to report any inaccuracies in information provided or
to report the payment details mentioned to Best Online Shop without delay.
4. If the consumer does not meet his payment obligation(s) in a timely manner,
complies, this is after he has been informed by Best Online Shop about the late payment
enBest Online Shop the consumer has a period of 14 (fourteen) days
granted to still meet its payment obligations, after the
failure to pay within this 14-day period, on the outstanding amount
amount owed the statutory interest is due and Best Online Shop is
entitled to charge the extrajudicial collection costs incurred by him. These collection costs amount to a maximum of: 15%
on outstanding amounts up to € 2,500; 10% on subsequent amounts
€2,500 and 5% on the next €5,000 with a minimum of €
40,=. Best Online Shop may deviate from this in favor of the consumer
amounts and percentages mentioned.
Article 16 – Complaints procedure
1. Best Online Shop has a sufficiently publicized
complaints procedure and handles the complaint in accordance with this
complaints procedure.
2. Complaints about the performance of the agreement must be submitted within
reasonable time after the consumer has discovered the defects,
must be submitted to Best Online Shop in full and clearly described.
3. Complaints submitted to Best Online Shop will be handled within a period of 14
(fourteen) days from the date of receipt.
If a complaint requires a foreseeably longer processing time,
by Best Online Shop within 14 (fourteen) days
with a confirmation of receipt and an indication of when the consumer
can expect a more detailed answer.
Article 17 – Disputes
1. Agreements between Best Online Shop and the consumer to which this
general terms and conditions apply exclusively to Dutch
applicable law. All disputes arising from the
agreement and/or these general terms and conditions will be
submitted to the competent judge of the district where
Best Online Shop office holds.
Article 18 – Additional or deviating provisions
Additional or deviating from these general terms and conditions
provisions may not be to the detriment of the consumer and must
to be recorded in writing or in such a way that it can be used by the
can be stored in an accessible manner on a consumer
durable data carrier.